Why is my ship not showing in Star Citizen? First, confirm that you selected the ship you mean to retrieve and are checking the terminal at the location where you expect to find it. A different selection or retrieval point can make it seem as if your ship is missing, so check those basics before treating the issue as a ship-spawning problem.
Use the retrieval interface as your starting point: verify the selected ship, then check that terminal and location. For example, if you are looking for one ship but another is selected, switch to the intended ship and check again at the place where you plan to retrieve it. Keep the two checks separate—a mismatch in selection or location is different from a ship that appears in the list but cannot move.
If the ship is listed but physically trapped after spawning, use the hangar troubleshooting path rather than treating it as a missing-list problem. If it is not listed, continue with the missing-ship checks and current support guidance. [1]
Are you checking the right ship and terminal?
Before treating a ship as missing, make sure you’re checking the intended ship in the local retrieval interface. A similar name or a different location can make the list look incomplete, so compare the ship name shown there with the one you meant to call up. [1]
Match the ship and the terminal
Read the full ship name in the list rather than relying on its size, role, or appearance. For example, if you mean to retrieve a specific model, don’t select another entry just because its name or silhouette looks familiar. [1]
Check the retrieval interface at the location where you expect to collect the ship. Don’t assume an entry will appear at every place you visit; confirm that you’re looking at the local interface, not simply expecting the ship to be physically present nearby. [1]
If the ship name is absent, note which location and interface you checked before trying another appropriate retrieval point. That gives you a clearer way to tell whether you were looking in the wrong place or the list itself may not be showing what you expect. [1]
Is it missing from the list, or already spawned?
Separate two different problems: the ship may be absent from the retrieval list, or it may have appeared but be unable to move. Those are not the same symptom, so first establish whether you can see the ship in the interface or in the hangar. [1]
If it is visible in the list but physically trapped after spawning, switch to the hangar troubleshooting path rather than continuing to treat it as a missing list entry. If it is absent, keep checking the ship name and local retrieval interface before deciding what to try next. [1]
Does the ship appear as unavailable or not ready?
An unavailable or not-ready status can explain why a pledged ship does not appear as a usable retrieval option. The interface status is a clue to the ship’s readiness, not proof that you selected the wrong ship. [2]
Read the status before troubleshooting further
If the ship is listed but marked unavailable, treat that differently from a ship that is ready to retrieve. A pledged ship may not be usable when it is not flight-ready. [2]
For example, if you can identify your ship in the interface but cannot retrieve it, note the exact status shown rather than repeatedly trying the same option. If it is absent altogether, this status check cannot explain the missing entry; continue with the checks for a missing ship instead.
Check readiness for your game version
Before deciding that a pledged ship is missing, verify whether it is flight-ready in the game version you are playing. Ship readiness and retrieval behavior can change, so use current guidance for that version rather than relying on an old report or memory. [2]
Keep the distinction simple: an unavailable status points you toward readiness, while a ship that is present in the hangar but cannot move belongs on the hangar troubleshooting path. If the interface gives no useful status, continue with the missing-ship checks and current support guidance; if the ship is visible but physically trapped, switch to the focused hangar troubleshooting steps.
Is the ship in your RSI account hangar?
Before troubleshooting the in-game ship list, check whether the ship is actually attached to your RSI account. Open your RSI account online and inspect the Hangar; if the ship is not there, the game may have no account entitlement to display. [3]
Check the ship’s account status
Look for the exact ship entry in your online Hangar, rather than relying on what you remember buying or pledging. If you recently acquired it, confirm that the transaction or pledge is reflected there before moving on to in-game checks. [3]
Also check whether the item is in a buyback state. A ship in buyback is not the same as a ship currently held in your Hangar, so its absence from the in-game list may reflect its account status rather than a retrieval problem. [3]
Give a recent purchase time to sync
If the ship is in your Hangar but was acquired recently, allow time for its entitlement to reach the game before deciding it is missing. Entitlements can take time to update, and server-side delays may affect newly acquired ships. [3] [4]
For example, if you purchased a ship and immediately opened the game, check your online Hangar first, then give the account and game state time to catch up before treating the missing entry as a persistent issue. You can recheck later; avoid assuming that a delay means the purchase failed.
If the ship is not in the Hangar, verify its account status and consult current official support guidance for account or entitlement issues. If it is present but the game still does not show it, continue with the game-side checks for your current version. A ship that appears in the list but is physically trapped belongs in the hangar troubleshooting path, not this missing-account check.
What should you try, and in what order?
Recheck the ship name and retrieval location. Make sure the name you have in mind matches the ship shown in the retrieval interface, and confirm you are checking the terminal for the location where you expect to find it. For example, a ship you expect at one station may not appear when you check a different location. If the list or location is still unclear, verify those details before treating the ship as missing.
Inspect its status and readiness. Look for an unavailable or non-retrievable status in the interface, and check whether the ship is flight-ready. A pledged ship that is not flight-ready may not appear as usable in game. [2] If the status is unclear, check the current guidance for your game version rather than assuming the ship should be available.
Check your online RSI account hangar. Confirm that the ship is listed in your account hangar and check that it is not in buyback. [3] If you recently acquired it, allow time for the account entitlement to appear in game before concluding the ship is missing. [3] For example, compare the account hangar entry with the ship name you are searching for in game.
Relog, then check again. If the ship is listed in your account but still missing in game, relog and repeat the retrieval check. [3] If the problem started after an update, look up current guidance for your game version before trying other fixes; server delays after patches can affect purchased-ship availability. [4]
If the ship appears in the list but is physically trapped, switch to the hangar troubleshooting steps. If it is absent, continue with the account, readiness, and version checks above, then follow current official support guidance.
When should you contact support?
If your ship is in your RSI account hangar but still missing from the retrieval list after you recheck, contact official support rather than repeating the same checks. In your message, explain what remains wrong and include enough detail for support to understand which ship and game state you mean.
What to include in your support request
Name the ship, the game version you are playing, and the location where you checked. Then summarize the checks you already tried—for example, say that you confirmed the ship is in your account hangar, rechecked the retrieval list, and still could not find it. These details give support a clearer starting point than a message that only says the ship is missing.
Keep the report focused on the symptom: the ship is present in your account hangar but absent from the in-game retrieval list. If you have more than one ship with a similar name, identify the specific one you mean. Avoid guessing at a cause; describe what you saw and what you tried instead.
Account or entitlement questions
For an account or entitlement problem, use the current official support guidance for pledged ships. That guidance notes that a pledged ship may be missing from the game if it is not flight-ready, so check the current instructions there before treating the issue as an account error. [2]
Once you have checked the current guidance and the ship remains absent, send support the ship name, game version, location, and completed checks together. If your ship appears in the list but is physically trapped after spawning, use the hangar troubleshooting path instead; if it remains absent, continue with the missing-ship checks and official support guidance.
Choose the right troubleshooting path
If your ship appears in the retrieval list but is physically trapped in the hangar, switch to the focused hangar troubleshooting path; if it is absent, keep checking its account status, readiness, location, and current support guidance. [1]
First, identify which problem you have: a ship that exists in the list but cannot get out needs hangar troubleshooting, while a ship missing from the list needs the missing-ship checks. Don’t spend time repeating hangar fixes when the retrieval interface never shows the ship in the first place.
For a missing entry, continue with the checks that fit your situation. For example, if the ship was recently added to your account, verify its account status and whether it is ready to fly before assuming the retrieval interface is broken. A pledged ship that is not flight-ready may not appear as a usable ship. [2]
Then check the retrieval location and terminal you are using, and consult current guidance for your game version if the problem persists. Keep the distinction clear as you troubleshoot: a missing list entry is not the same issue as a ship that has spawned but is stuck in place.
If you still cannot find the ship, follow current official support guidance for the next account or entitlement check. Avoid applying fixes meant for a ship already inside the hangar unless that is what you see in-game.